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Return Policy
Return Policy for Amy Hearn Designs
At Amy Hearn Designs, we take great pride in our custom-made dog sculptures. Please carefully read our return policy below:
Custom-Made Products
Due to the bespoke nature of our custom-made dog sculptures, we cannot accept returns unless the item is damaged or defective upon arrival. If you receive a faulty or damaged product, please contact us within 7 days of delivery at info@amyhearndesigns.com, and we will do our best to resolve the issue within reason.
Non-Custom-Made Products
For non-custom-made products, we follow the standard UK return policy. Items can be returned within 14 days of receiving them. To be eligible for a return, products must be unused, in resalable condition, and in their original packaging. Return postage is at the customer’s expense and will not be refunded.
Refund Process
Once we receive the returned item, we will process your refund within 14 days to your original payment method. Please note that non-custom products must be in resalable condition for a refund to be issued.
Exchanges
We do not offer exchanges for any products. If you would like to purchase a different item, you may do so once your return is refunded.
How to Return Items
To return an item, please send it to the following address:
Amy Hearn Designs
Unit 4, Penns Road,
Petersfield, GU32 2EW,
United Kingdom
Please include your order number with the return to help us process your return quickly. We recommend using a tracked postal service to ensure the safe return of your item.