Return Policy for Amy Hearn Designs

At Amy Hearn Designs, we take great pride in our custom-made dog sculptures. Please carefully read our return policy below:

Custom-Made Products

Due to the bespoke nature of our custom-made dog sculptures, we cannot accept returns unless the item is damaged or defective upon arrival. If you receive a faulty or damaged product, please contact us within 7 days of delivery at info@amyhearndesigns.com, and we will do our best to resolve the issue within reason.

Non-Custom-Made Products

For non-custom-made products, we follow the standard UK return policy. Items can be returned within 14 days of receiving them. To be eligible for a return, products must be unused, in resalable condition, and in their original packaging. Return postage is at the customer’s expense and will not be refunded.

Refund Process

Once we receive the returned item, we will process your refund within 14 days to your original payment method. Please note that non-custom products must be in resalable condition for a refund to be issued.

Exchanges

We do not offer exchanges for any products. If you would like to purchase a different item, you may do so once your return is refunded.

How to Return Items

To return an item, please send it to the following address:
Amy Hearn Designs
Unit 4, Penns Road,
Petersfield, GU32 2EW,
United Kingdom

Please include your order number with the return to help us process your return quickly. We recommend using a tracked postal service to ensure the safe return of your item.